Delivery
We process your order as quickly as possible. All orders are processed at our warehouse in Denmark within 2–7 business days. Delivery shall take place within 30 days at the latest, unless otherwise agreed. Customers paying by credit card are subject to validation, and we reserve the right to delay delivery if additional security checks are required. We offer the following delivery options:
- Delivery to a parcel locker
- Delivery to a private address (with proof of receipt), usually via GLS, DHL, UPS or Dachser
- Delivery “curbside” (with proof of receipt)
You will receive a notification from the shipping company as soon as your order is on its way or ready for collection. Please note: Not all delivery methods are available for every product. The available options will be displayed during the checkout process.
If you fail to pick up your package there's two options:
You choose to keep your purchase
If you keep your purchase, we will resend the package. If the missed pickup is due to your own circumstances, for example, you didn't manage to collect the package before it was returned to us, you must pay for the resend yourself. If, on the other hand, the missed pickup is due to circumstances on our end, for example, we failed to notify you that the package was ready for pickup, we will cover the cost of the resend.
The right of withdrawal only begins once you have physically received the item, meaning once you have picked it up at the pickup point or otherwise received delivery of it.
You withdraw from the purchase
If you withdraw from the purchase after we have received the package back, we will deduct the cost of the return shipping before refunding the purchase amount.
Shipping costs
- For orders under EUR 149: from EUR 15
- For orders over EUR 149: free shipping*
*Free delivery does not apply to furniture and larger items that require pallet delivery. The threshold of EUR 149 applies after any discounts and excludes shipping costs.
The cheapest shipping method is pre-selected in the shopping cart, but you can change it during checkout. The current shipping costs at the time of order always apply.